Documents Needed for Amazon Slots Verification

Gather every document the review team accepts

KYC (Know Your Customer) checks are a licence condition for a Curaçao-registered operator, so the request is standard rather than a red flag. Amazon Slots typically asks for three things: photo identification, an address confirmation issued within the past 90 days, and, when a card or e-wallet is involved, a record of that payment source.

You do not always need all three at once. A straightforward account funded by Interac may clear on ID and address alone. Larger balances, mismatched names, or crypto cashouts tend to trigger the extra payment check. Send clear colour scans or phone photos. All four corners of the document must be visible, nothing cropped, no glare washing out the text.

Files upload through the account cabinet under the verification section. Accepted formats are JPG, PNG, and PDF, and the review team processes submissions Monday to Friday. Keep the original document handy in case a second angle is requested.

Run through the documents checklist

The table below groups the three categories and the items that satisfy each one. One valid item per category is enough unless support asks for more.

A quick tip on the card image: cover the middle eight digits and the CVV on the reverse. Only the name, first six digits, and last four are needed to match a deposit.

Confirm your address the right way

Address proof trips up more players than ID does, almost always because the document is too old. Amazon Slots wants a paper dated inside the last 90 days, and the name plus full residential address must be readable on the same page.

Documents that pass: a recent utility bill (hydro, gas, water, internet), a bank or credit-card statement, a mobile phone bill, a property tax notice, or an official letter from a provincial or federal body. Documents that fail: anything older than three months, screenshots that hide the issue date, PO-box-only addresses, and mobile top-up receipts with no address block.

Two mismatches cause most rejections. First, an abbreviated address on the bill that reads differently from the account ("St." versus "Street" is fine; a different unit number is not). Second, a bill in a partner's or parent's name. The account holder's name has to appear on the document, full stop.

Sort out your ID requirements

For identity, one clear government photo ID does the job. A passport is the cleanest option because it carries the photo, date of birth, and machine-readable zone on a single page. A Canadian driver's licence works equally well and often doubles as address proof if the printed address is current.

The reviewer reads four fields: your legal name, date of birth, the expiry date, and the photo itself. So an expired licence gets bounced even if everything else is perfect. Photograph the document flat on a dark surface, in daylight, with no flash bouncing off the laminate. Blurry corners and cut-off edges are the top reason an ID is sent back for a re-upload.

Names must line up across the board. If your registration says "Michael" and the passport says "Michael James", that is usually accepted. A nickname or a maiden-name mismatch is not, and the safest fix is to register under the exact name printed on the ID before requesting a cashout.

Know when source of funds gets requested

Most players never see a source-of-funds (SOF) request. It surfaces in specific situations: cumulative deposits climbing into the thousands, an unusually fast run-up in balance, or an anti-money-laundering flag that the compliance team is required to clear under the Curaçao framework.

When it does appear, the operator asks how the money you are playing with was earned. Acceptable evidence includes a recent payslip, an employer letter, a pension or benefits statement, a tax return, or documents showing proceeds from a sale or inheritance. The goal is a plausible, dated paper trail that matches the deposit pattern on the account. Bank statements should show the incoming salary or transfer, not just a balance figure.

An SOF review takes longer than a standard KYC pass because a human reads each file. Withdrawals stay on hold until it closes, so respond in one batch rather than drip-feeding pages. Note the withdrawal floor here too: cashouts start at C$20, and none of them release until identity, address, and any requested SOF documents are all cleared.

Complete verification in five steps

1. Open the account cabinet and find the verification or documents tab.
2. Upload one photo ID: passport, driver's licence, or provincial photo card, all corners visible.
3. Add proof of address dated within the last 90 days, with your name and full address on the same page.
4. If prompted, attach the payment-method image (middle card digits masked) or the requested source-of-funds file.
5. Submit and wait. Approval usually lands in 24-48 hours, occasionally up to 3 business days, processed Monday to Friday.

Submitting everything the review team is likely to need in one go is the single biggest time-saver. It skips the back-and-forth that stretches a two-day check into a week.

Common questions about verification documents